DELIVERY
Product shipping refers to the physical goods delivered to you after placing an order. This includes order processing, picking and packing, shipping, and delivery. Uno Pick Outdoor is committed to ensuring that every customer has a positive experience with every purchase, which is crucial to us.
You can track and ask about your order by providing an invoice number or email information if you like. You may also contact us by phone or email to get details about your order and delivery.
RETURNS
We are committed to your satisfaction and aim to ensure a positive shopping experience. We kindly ask that you pay attention to the following guidelines:
- We encourage you to familiarize yourself with our refund, return, and repair policies, as well as your rights under Australian consumer protection law. This will help you fully understand our processes and make an informed decision when purchasing.
- Once you receive your order, whether delivered or picked up in-store, we would appreciate it if you could check the goods promptly. This will allow you to verify whether the product meets your expectations in terms of quality and description. If you notice any issues or discrepancies, please do not hesitate to contact us immediately. Our team is committed to providing you with the necessary assistance and support to resolve any issues.
- Before placing an order, please take a moment to carefully review the details and specifications of the product you have selected. If you have any questions or concerns, please seek assistance from our staff.
Toby James (verified owner) –
“Uno Pick Outdoor brings such elegance to my backyard. I’m constantly amazed by their designs.”
Lucy Mitchell (verified owner) –
“Every piece I’ve purchased has been exactly what I needed to complete my outdoor space.”